Frequently Asked Questions
Discover everything you need to know about your Yon-Ka skincare journey.
Are Yon-Ka products natural and cruelty-free?
Yes, Yon-Ka products are formulated with a high percentage of natural ingredients and essential oils. We are committed to ethical practices and do not test our finished products on animals.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused and unopened products purchased directly from our online store. Please contact our customer service team to initiate a return authorization.
Do you offer international shipping?
Currently, we ship to addresses within the United States. For international purchases, please visit our global website to find an authorized distributor or spa partner in your region.
How do I know which products are right for my skin type?
We recommend using our online Skin Diagnostic tool or visiting an authorized Yon-Ka spa for a professional consultation to determine the best regimen for your specific skin concerns.
Are your products safe to use during pregnancy?
While many of our products are safe, some contain high concentrations of essential oils. We always recommend consulting with your physician and reviewing the ingredient list before use during pregnancy.